about seniors pathway

Cate King leads Seniors Pathway with over 40 years of experience in nursing and aged care.

She has worked across clinical care, aged care assessment, and quality review. She understands how the system operates at every level. This gives you a clear advantage when making aged care decisions.

Cate works closely with families facing urgent or complex situations. She provides clear direction, strong advocacy, and practical solutions.

You benefit from her:

• Deep knowledge of My Aged Care and aged care funding pathways

• Strong clinical judgement in high-risk and time-critical situations

• Established relationships with hospitals, ACAS assessors, and aged care providers

• Proven ability to resolve complex cases and secure timely placements

Cate sets the standard for the team. Clear. Decisive. Focused on outcomes.

Frances brings over 20 years of experience in aged care, with a strong clinical and operational background.

She began her career in direct care, progressed to Enrolled Nurse, and moved into leadership as an Office Manager within a residential aged care setting. She understands how services operate and how to navigate them effectively.

Frances supports families through complex transitions. She conducts thorough assessments, develops structured care plans, and coordinates with hospitals, GPs, and providers to achieve timely outcomes.

Her clinical background strengthens her ability to identify issues early and advocate for appropriate care.

You benefit from her:

• Strong knowledge of My Aged Care and local services

• Practical understanding of residential aged care operations

• Clear and compassionate communication with families

• Ability to coordinate complex care needs across multiple providers

Frances focuses on achieving the right outcome with minimal stress for families.

Sophia brings strong experience in case management, aged care, and client support. She manages complex caseloads and works closely with older people, families, and health professionals to coordinate safe, timely care.

Her commitment to aged care is personal.

Sophia supported her grandmother through dementia and the transition from home to residential care. This experience shapes how she works with families today. She understands the pressure, the urgency, and the need for clear guidance.

Sophia is calm, structured, and dependable. She communicates clearly, follows through, and keeps families informed at every stage.

You benefit from her:

• Clear coordination of complex care needs

• Strong communication with families and health teams

• Practical support through each stage of the process

• Focus on dignity, safety, and timely outcomes

Sophia delivers steady, reliable support when families need it most.

Heidi brings over 20 years of experience in reception, administration, and customer support across health, real estate, and property management.

She is the first point of contact for many clients and sets the tone for a calm, organised experience. Heidi manages enquiries, schedules appointments, and ensures documentation is accurate and up to date.

She keeps daily operations running efficiently and supports both clients and the team with consistency and reliability.

You benefit from her:

• Prompt, organised coordination of appointments and enquiries

• Accurate handling of documentation and records

• Clear, friendly communication

• Strong support across daily operations

Heidi provides steady, dependable support and ensures every interaction runs smoothly from the first call.