aged care at home
We offer customised support to help your loved one receive the care they need.
As your loved one ages, it’s important to find the right support to maintain their independence and quality of life. While good help is available, navigating the aged care system to get that assistance can be confusing and stressful.
We offer a case management service which taps into our decades of industry expertise to quickly get your loved one the support they need.
Some of the ways we can assist include:
Helping with the government eligibility assessment process
We can speed up the process to get your loved one assessed for home care or residential respite. This is often in the form of an assessment by the Aged Care Assessment Team (or ACAT).
We will contact My Aged Care on their behalf and complete the referral process for a comprehensive assessment, then follow up regularly to ensure they prioritise your loved one’s case.
Finding suitable respite
If your loved one needs residential respite care, we will help find a suitable aged care facility which has a vacancy when they need it. Once we understand your loved one’s needs and the length of respite required, we will contact the aged care homes that best suit your requirements — often securing options that aren’t available to the public.
Setting up your Home Care Package (HCP)
If your loved one has been allocated a Home Care Package as part of their ACAT assessment, we will work through the following steps to ensure they get everything they need:
- Step through how a Home Care Package works
- Contact all recommended service providers about availability (we have an in-depth knowledge of all local providers and will be able to quickly identify who will suit their requirements)
- Assist in coordinating the package
- Research and secure emergency residential respite and community respite options (if required)
Helping you understand fees and completing your Centrelink Income and Assets form
If you’re unsure about the costs involved in the type of care your loved one is after, we can help you understand the fees and charges. We can also assist with completing the Centrelink Income and Assets form.
How does it work?
Seniors Pathways’ case management service involves us working with your chosen aged care provider to ensure your loved one receives the services you need. The service is based on an hourly rate with a minimum of five hours.